Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aslam11221994@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aslam11221994@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aslam11221994@gmail.com.

Return & Refund Policy

Last Updated: 24 July 2026

Thank you for shopping with us. We value your trust and strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong product.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • All original packaging, tags, accessories, and invoices must be included.

  • A clear unboxing video and photos of the product are required for damaged, defective, or incorrect items.

2. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Products damaged due to misuse or improper handling.

  • Products returned without original packaging.

  • Items marked as Final Sale or Clearance.

  • Personal care or hygiene products once opened.

  • Change of mind after delivery.

3. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

  • COD orders will be refunded via Bank Transfer or UPI after verification.

4. Exchange Policy

We offer replacements only for:

  • Damaged products

  • Wrong items delivered

  • Manufacturing defects

Exchange requests must be made within 7 days of delivery.

5. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

6. Return Shipping

  • If the return is due to our mistake (wrong or damaged item), we will bear the return shipping cost.

  • If the return is approved for any other eligible reason, return shipping charges may be deducted from the refund amount.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check your bank account.

  • Contact your payment provider or bank.

  • If you still need assistance, contact us.

8. Contact Us

For return or refund requests, please contact us:

Email: aslam11221994@gmail.com

Please include:

  • Order Number

  • Customer Name

  • Reason for Return

  • Photos or Unboxing Video (if applicable)

We will respond within 24–48 business hours.